Shipping policy
At Endless Matcha we understand that a smooth and reliable shipping process is essential to your overall shopping experience. In this section, we address common questions regarding shipping methods, delivery times, tracking, and more. If you have specific questions that aren't covered here, please feel free to contact our customer support team at endlessmatcha@gmail.com.
Ensuring that your order reaches you quickly and securely is our top priority. We appreciate your trust in Endless Matcha as part of your well-being journey.
Do you ship internationally? How much does shipping cost?
We currently ship only to the United States. All orders come with tracking so you can monitor your shipment every step of the way. We aim to make your shopping experience as seamless and transparent as possible. Shipping costs are calculated based on your location and the weight of your order. You will see the final shipping cost at checkout before completing your purchase.
What are your shipping and processing times?
We process all orders within 1 business day. Delivery times vary based on the shipping method you choose during checkout. Most orders within the USA arrive within 2-5 business days. Please note that we do not ship on weekends.
If your order does not arrive within the expected timeframe or is delayed by the carrier, please reach out to us at endlessmatcha@gmail.com with your order number.
Where can I find my tracking number?
When your items are shipped, you will receive an automatic email notification containing your tracking number.
If you haven’t received your tracking number or if it isn’t working, don’t worry. Just contact us, and we’ll resolve the issue.
If you need more detailed information, please email us at endlessmatcha@gmail.com, and we’ll be happy to assist you.
Unexpected Delays
Occasionally, deliveries may take longer than the standard shipping times mentioned above due to factors beyond our control, such as holidays. If your package is taking longer to arrive, please contact us, and we’ll work with you to resolve the situation as quickly as possible.
Address Errors
Please ensure that your shipping address is correct at the time of purchase. If an incorrect shipping address is provided and the package is returned to us, you may be responsible for additional shipping fees. If you realize there’s an error with your shipping address after placing an order, please contact us at endlessmatcha@gmail.com as soon as possible.
Shipping Restrictions
We currently do not ship to P.O. boxes or APO/FPO addresses.
Contact Information
If you have any questions or concerns about our shipping policy, feel free to reach out to us at endlessmatcha@gmail.com.