Refund policy
At Endless Matcha, we prioritize your satisfaction and are committed to providing an exceptional experience as you explore our ceremonial-grade matcha. This Returns and Refunds section outlines our policies to ensure clarity and transparency regarding returns, exchanges, and refunds.
While we take great care in delivering products of the highest quality, we understand that there may be occasions where returns or refunds are necessary. Whether it’s a rare issue with a product or a change of mind, we’re here to assist you through the process with care and attention.
Your trust is important to us, and we are dedicated to resolving any issues promptly and to your satisfaction. Please take a moment to review our policies to ensure a smooth experience.
Cancellation Policy:
At Endless Matcha, we recognize that circumstances can change, and we respect your need for flexibility in your purchasing decisions. If you need to cancel an order before it has been shipped, we are here to assist you with a hassle-free process.
Order Cancellation Before Shipping:
If you wish to cancel an order that has not yet been shipped, please follow these steps:
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Contact Customer Support: Reach out to our customer support team at endlessmatcha@gmail.com as soon as possible after placing your order. Provide your order details and clearly request the cancellation.
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Confirmation and Refund: Our team will review your request, and if the order has not yet been shipped, we will confirm the cancellation. A full refund will be processed to your original payment method within a reasonable timeframe.
Please note:
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Cancellation requests must be made before the order is shipped. Once an order has been shipped, it falls under our standard Returns and Refunds policy.
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We recommend contacting our customer support promptly to maximize the likelihood of canceling your order before shipment.
At Endless Matcha, we aim to make your shopping experience smooth from start to finish. We’re committed to accommodating your requests whenever possible to ensure a seamless journey with us.
For any further assistance or inquiries, please don’t hesitate to contact our customer support team at endlessmatcha@gmail.com.
30-Day Money-Back Guarantee:
We understand that trying a new product can feel like a leap of faith. That’s why we proudly offer a 30-day money-back guarantee!
How to Claim Your Refund:
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To be eligible for a refund, you must have purchased the product directly from https://endlessmatcha.com.
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If you are not completely satisfied with your product, send us an email via the same email thread, sharing your review and requesting a refund.
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Once your request is approved, we will provide you with a return address.
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Please note that our 30-day money-back guarantee is valid only for your first order. Any subsequent orders are not eligible for refunds. Claims that are incomplete, indecipherable, or illegible will be considered invalid. Additionally, returning items must be at less than 20% used to qualify for a refund.
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Once we receive the product back at our warehouse, we will process a full refund of your purchase price!
Please note: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
Refunds Due to Shipping Errors:
Endless Matcha is not responsible for orders lost due to incorrect addresses provided by the customer (wrong street, house, or apartment number, etc.).
Please take care when entering your shipping information during checkout to ensure all details are correct.
Endless Matcha is not responsible for any unclaimed or refused orders.
Any questions regarding lost packages should be directed to the shipping provider, as our company has no control beyond the tracking information once the item is sent to you.
Shipping Issues
If your order arrived damaged or defective, please email us within 48 hours of receiving your order with photos of the damaged product and packaging, and we will assist you in resolving the issue.
Contact Information
For any return, refund, or exchange inquiries, please email us at endlessmatcha@gmail.com. We are happy to assist you with any questions you may have.
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