Privacy policy

At Endless Matcha, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

Information We Collect
We collect several types of information from and about users of our website, including:

  • Personal Identification Information: This may include your name, email address, mailing address, phone number, and payment information when you make a purchase.
  • Non-Personal Identification Information: This may include your browser type, IP address, and browsing activity to help us improve our website and customer experience.
  • Order Information: When you place an order through our website, we collect information related to your purchase, including your product selections, payment details, and delivery preferences.

How We Use Your Information
We may use the information we collect from you in the following ways:

  • To process and fulfill orders, including sending order confirmations and tracking information.
  • To communicate with you regarding your order or respond to your inquiries.
  • To improve our website and personalize your shopping experience.
  • To send you marketing communications, promotions, or updates with your consent.
  • To prevent fraudulent transactions and protect the security of our website.

How We Protect Your Information
We implement a variety of security measures to ensure the safety of your personal information. Your personal data is contained behind secure networks and is only accessible by a limited number of individuals who have special access rights to such systems. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing payments, and fulfilling orders.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, sale, or reorganization, your information may be transferred as part of the business assets.

Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies are small files that are stored on your computer's browser and allow us to recognize your device and improve the functionality of our site. You can choose to disable cookies through your browser settings, but doing so may limit certain features of the site.

Your Rights
You have the right to:

  • Access the personal data we hold about you.
  • Request that your personal data be corrected, updated, or deleted.
  • Opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at endlessmatcha@gmail.com.

Third-Party Links
Occasionally, we may include third-party links on our website. These third-party sites have their own independent privacy policies, and we have no responsibility or liability for the content and activities of these linked sites.

Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Children’s Privacy
Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the updated date.

Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at endlessmatcha@gmail.com.